Business Coach and Author of UpSolutions
Patti Mara is the principal trainer and the author of the book UpSolutions – Turning Your Team into Heroes and Customers into Raving Fans.
Patti has worked with hundreds of independent pharmacies to reposition them for success and dramatically increase their customer loyalty, team engagement
and profitability.
The results are a clear market message, a highly motivated team, and repeat customers. Team members become brand ambassadors for the company and heroes to customers.
Along with creating the Independent Pharmacy Success Program™ (IPSP), Patti worked with Pharmacy Development Services® (PDS) to create their business development material enabling pharmacy owners and their teams to find the right strategy to improve their business operations.